Welcome to MemoirProject.org, owned and operated by GA Solutions LLC ("Company", "we", "us", or "our"). We value your privacy and want to be transparent about how we collect and use your information. This Privacy Policy explains our practices regarding the collection, use, and disclosure of your information.
1. Information We Collect
We collect information you provide directly to us, including:
- Name and contact information (phone number, email address)
- Personal stories, memories, and biographical information you share
- Communication preferences and consent choices
- Payment information (processed securely through third-party providers)
- Any other information you choose to provide
2. Phone Number, SMS Data, and Mobile Information
When you provide your phone number through our sign-up form at memoirproject.org/call-for-book, we collect and use it for the following purposes:
- To call you for our "Call For Book" story capture service
- To send you SMS messages containing your completed memoir pages
- To send appointment reminders for scheduled calls
- To send service-related notifications and updates about your memoir project
Mobile Information Disclosure:
- No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
- All categories listed above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
- We do not sell, rent, loan, trade, lease, or otherwise transfer for profit any phone numbers or customer information collected through the SMS program to any third party.
- Information sharing to subcontractors in support of service operations (such as SMS delivery, payment processing, and printing services) is permitted solely for the purpose of providing our services to you.
3. Phone Call Recording and Transcription
When you use our "Call For Book" service:
- Your call may be recorded to accurately capture your story
- Recordings are transcribed to create your memoir content
- Recordings are stored securely and used only for memoir creation
- You may request deletion of recordings at any time by contacting us
4. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our memoir creation services
- Contact you about your memoir project via phone, SMS, or email
- Send you your completed memoir pages and related content
- Send you technical notices and support messages
- Process payments and fulfill book orders
- Comply with legal obligations
5. Information Sharing
We do not sell your personal information. We may share your information only in the following circumstances:
- With service providers who assist in our operations (payment processing, SMS delivery, printing services)
- To comply with legal requirements or protect our rights
- In connection with a merger or acquisition (with notice to you)
We never share, sell, rent, or trade your phone number, SMS opt-in data, or mobile information with third parties or affiliates for their marketing or promotional purposes.
6. Your SMS Rights and Opt-Out
You have the following rights regarding SMS communications:
- Opt-Out: Reply STOP to any SMS message to unsubscribe from all future text messages. You will receive one final confirmation message.
- Help: Reply HELP to any SMS message for assistance, or email us at hello@memoirproject.org
- Message Frequency: Message frequency varies depending on your memoir project activity. You may receive up to 10 messages per month.
- Message and Data Rates: Message and data rates may apply.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:
- Encryption of data in transit and at rest
- Secure data storage practices
- Limited access to personal information by authorized personnel only
- Regular security assessments
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law. Your memoir content is retained indefinitely to allow you to access and reorder your book.
9. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt-out of marketing communications at any time
- Opt-out of SMS messages by replying STOP
- Request we stop calling you
To exercise any of these rights, contact us at hello@memoirproject.org
10. Cookies and Tracking
We use cookies and similar tracking technologies to collect information about your browsing activities. This helps us improve our services and provide you with a better experience. You can control cookies through your browser settings.
11. Age Restrictions
Our services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If you believe we have collected information from a minor, please contact us immediately.
12. Changes to Privacy Policy
We reserve the right to update and modify our privacy policy as needed. Any changes will be communicated by posting the new policy on this page with an updated revision date.
13. Contact Us
If you have any questions, concerns, or feedback regarding our privacy policy, please reach out to us at:
By using MemoirProject.org, you acknowledge that you have read and understood this Privacy Policy.